Privacy Policy

1. Who We Are

2. What Personal Data We Collect

We may collect the following categories of personal data:

• Contact details: your name, email address, telephone number, and postal address.
• Service information: details about the pest problem you are experiencing, your property type, and any relevant health or safety information you provide.
• Communication records: records of enquiries, messages, and correspondence between you and Pest King.
• Technical data: IP address, browser type, and pages visited when you use our website (collected via analytics tools where applicable).
• Payment information: billing details where you pay for services. We do not store full card details — payments are processed by our payment provider.

3. How We Collect Your Personal Data

We collect personal data in the following ways:

• When you submit an enquiry or contact form on our website.
• When you telephone or email us directly.
• When you book or receive pest control services from us.
• When you interact with us on social media.
• Automatically via cookies and analytics tools when you visit our website (see Section 8 below).

4. How We Use Your Personal Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide quotations for pest control services.
• To deliver pest control services you have booked, including scheduling appointments and follow-up visits.
• To send service-related communications, such as appointment confirmations and follow-up advice.
• To comply with our legal obligations, including health and safety requirements and record-keeping.
• To improve our website and services.
• To send marketing communications where you have given your consent or where we have a legitimate interest in doing so (see Section 5 below).

5. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Contract: processing is necessary to perform a contract with you or to take steps at your request before entering into a contract (for example, providing a quotation or delivering services).
• Legitimate interests: we may process your data where it is in our legitimate interests to do so, provided those interests are not overridden by your rights. This includes following up on enquiries, improving our services, and direct marketing to existing customers.
• Legal obligation: we may process your data where we are required to do so by law.
• Consent: where we rely on your consent (for example, for email marketing to new contacts), you may withdraw your consent at any time by contacting us.

6. Who We Share Your Data With

We do not sell your personal data. We may share your data with:

• Our staff and contractors who need access to your data to deliver services.
• Third-party service providers who process data on our behalf, such as our website hosting provider, customer messaging platform, and payment processor. These providers are contractually required to handle your data securely and in accordance with UK GDPR.
• Regulatory authorities or law enforcement agencies where we are required to do so by law.

We do not transfer your personal data outside the UK or European Economic Area unless appropriate safeguards are in place.

7. How Long We Keep Your Data

8. Cookies and Analytics

9. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access: you may request a copy of the personal data we hold about you.
• Right to rectification: you may ask us to correct inaccurate or incomplete data.
• Right to erasure: you may ask us to delete your personal data in certain circumstances.
• Right to restrict processing: you may ask us to restrict how we use your data in certain circumstances.
• Right to data portability: you may request your data in a structured, machine-readable format in certain circumstances.
• Right to object: you may object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at [email protected] or call 0333 577 3500. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Changes to This Policy